FAQs Archive - Eastern Shore Natural Gas

Q: How do I get natural gas service to my home?

ESNG operates the pipelines that deliver gas to local gas distribution companies. The distribution companies, in turn, deliver the gas to homes and businesses. If you desire natural gas service to your home, contact the gas distribution company in your area.

Q: What do you do in case of an emergency? Is there an Emergency Response Plan in place?

Pipeline safety is our number one priority. While we are mandated by federal agencies to have emergency response plans and procedures in place to deal with emergencies, we go beyond what’s required to ensure that we and our local emergency response partners are ready. Local emergency responders are an integral part of our safety team and as such we work closely with them in developing the needed elements of successful plans that clearly define roles and responsibilities to be carried out.

Q: What if I suspect a natural gas pipeline leak?

If you suspect a pipeline leak, turn off and abandon any motorized equipment. Leave the area quickly. Warn others to stay away. From a safe place, call the pipeline operator and emergency personnel. Do not use open flames or anything that may spark ignition. Do not attempt to operate pipeline valves. ESNG and emergency personnel will assess the situation and take appropriate steps to secure the pipeline if a leak is discovered.

Q: What if I smell gas inside my home?

If you detect a natural gas odor, leave the area immediately and then call emergency personnel.

Q: How deep is the pipeline buried and what is done to prevent rusting, corrosion and other threats?

The top of natural gas pipelines are required to be installed at least 36” below the ground’s surface when installed. The pipe has a special coating which protects the steel from corrosion and, in addition, a small amount of electrical current is applied to the pipeline to help prevent corrosion. This electrical current is maintained at a very low level that will not harm people or animals in the vicinity of the pipeline. We routinely inspect pipelines from above ground using air, foot, and vehicle patrols to look for potential concerns or encroachments along the right-of-way.